For years, businesses have hidden contact numbers deep within website menus, steering frustrated consumers towards text-based chatbots, frequently asked questions and email forms to cut costs. Now, ...

SAN FRANCISCO, March 11, 2026 /PRNewswire/ -- Zendesk today announced it has been recognized as a Strong Performer in The Forrester Wave™: Customer Service Solutions, Q1 2026, which Zendesk sees as a ...

Rimini Street (RMNI) receives Stevie Awards for Front-Line Customer Service Team of the Year and Best Customer Satisfaction Strategy, and the 2025 AI Excellence Award by Business Intelligence Group ...

Salesforce announced Agentforce Voice, a feature that allows companies to have artificial intelligence agents answer customer service calls. The Agentforce product, which also includes text chat, now ...

For many consumer-facing companies, generative voice technology could be utterly transformative. If artificial intelligence can produce voice assistants capable of answering customers’ questions and ...

Deepgram has made a name for itself as one of the go-to startups for voice recognition. Today, the well-funded company announced the launch of Aura, its new real-time text-to-speech API. Aura combines ...

What if your customer support team never slept, never made mistakes, and could instantly adapt to your business needs? Enter the Claude Code Support AI Voice Agent, a new solution built with ...

What if you could have a conversation with technology that feels as natural as chatting with a friend? Imagine an AI voice agent so advanced it not only understands your words but also your intent, ...

Voice technologies are becoming more than just a convenience today. They have evolved from simple voice commands to dynamic tools that redefine how we connect with machines and each other. These ...

SoundHound AI remains in focus as voice AI growth, trading volatility, valuation concerns, and profitability pressure shape ...

LAS VEGAS--(BUSINESS WIRE)--Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise software support and innovation solutions, and the leading third-party support provider for ...