Former reps reveal what they say happened at the other end of the phone. — -- More and more disgruntled customers are posting personal horror stories online about their interactions with customer ...

DEAR ERIC: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...

Redditor u/milk-lee posted to the r/walmart subreddit that he “felt bad for” the Walmart worker, whose real name the redditor didn’t disclose. After a short exchange, though, u/milk-lee said he wanted ...