As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

AI, trust, wellness, value, authenticity and proof-led sustainability with real-world examples and brand action ...

The entire study of customer behavior is dedicated to examining the factors and motives that form purchase decisions, as well as the emotional, mental, and behavioral responses and influences these ...

If you’re not tracking customer behavior on your websites & apps, you’re missing crucial signals. Digital experience analytics generates those insights for you. Consumers continue to flock to websites ...

“If you wish to prosper, let your customer prosper... When people have learned this lesson, everyone will seek his individual welfare in the general welfare. Then jealousies between man and man, city ...

The art of marketing involves putting messages out into the universe and targeting those messages to customers with the aim that customers will successfully engage and change their behavior—most often ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Consumer behaviour encompasses the complex processes by which individuals select, purchase, use, and dispose of goods and services. This field integrates insights from psychology, economics, sociology ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

Technology has transformed almost every facet of human existence, from how we live, work, communicate, and consume. Two of the most dramatic aspects of technology is how quickly it changes, and the ...