ROCHESTER, N.Y. — Armed with complaints, people filled up Rochester’s City Council chambers to air their grievances Tuesday against RG&E. News10NBC investigative reporter Jennifer Lewke, who has been ...
ROCHESTER, N.Y. – After a years-long News10NBC investigation into major billing and customer service issues, Rochester Gas and Electric (RG&E) says it is trying to be as transparent as possible with ...
CINCINNATI (WKRC) -A Cincinnati woman had a balance of $0 for months on her Duke Energy bill. Her attempts to get answers and pay the bill accurately were unsuccessful and turned into a customer ...
A bipartisan pair of lawmakers, Sen. Bill Cassidy, R-Louisiana, and Mark Warner, D-Virginia, introduced legislation supported by the American Institute of CPAs to improve customer service at the ...
AI is poised to dramatically change every aspect of our world, including payments. Soon, billing organizations will have the ability to employ AI to strengthen self-service, eliminating the time and ...
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