If you’ve never worked in or managed a call center, the job of call scheduling seems pretty straightforward: You get a certain number of employees and get them to either answer calls or make them. A ...

Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...

The core objective of call center scheduling is simple and timeless: Get the right people and supporting resources in the right places at the right times, doing the right things. Easy? Well, simple in ...

Prices for scheduling software start as low as $30,000 Scheduling staff for your customer contact center is much more than simply plugging your customer service representatives’ names into time slots ...

SAN MATEO, Calif.--(BUSINESS WIRE)--Notable, the leading intelligent automation company for healthcare, today announced Intelligent Scheduling, the only digital solution that helps patients schedule ...

An affordable workforce management solution sheds light on the call center schedule-but, like competing software, it falls short on branch scheduling, according to a credit union here. "We found a ...

Lower abandonment rates, shorter wait times and increased appointment scheduling are just three areas where artificial ...

Home furnishings and accessories cataloger/ retailer Crate & Barrel has estimated annual sales of more than $750 million. But what the Northbrook, IL-based company doesn’t have is call center ...

Throughout Denver Health's pandemic vaccination efforts, the struggle was getting people who did not already have patient records with the health system into the system efficiently without burdening ...