Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

If you’ve ever had the feeling that the customer service representative at the other end of the toll-free number was not really paying attention, you might be right. But they probably won’t get away ...

Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for top-notch service. Consistent, high-quality customer service is a key element ...

RUTHERFORD, N.J. (AP) - If you've ever had the feeling that the customer service representative at the other end of that toll-free number was not really paying attention, you might be right. But they ...