Client survey results reveal strong client approval and highlight the growing importance of trust and transparency in ...

You probably feel like you have a good handle on how your clients feel about your business. Would you be willing to bet money on your intuition? If you’re not eliciting client feedback via ...

For most law firms, obtaining new work from existing clients is the most productive type of marketing. Therefore, more firms are developing and utilizing client surveys to obtain feedback about their ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Sumit Aneja Customers now ...

Virtually all top-tier professional service firms make the same boasts. "We have the best lawyers/engineers/architects/physicians, who went to the best schools and ...

That's the message Vince Lamb, vice president of managed services at Technology Integration Group, a $282 million solution provider based in San Diego, delivered to solution providers attending the ...

Low response rates, unattributed feedback and less than useful reports make B2B customer satisfaction surveys a difficult proposition when, in reality, they should be a goldmine for your company. This ...

David Kennedy is CEO of Corona Insights, a market research, evaluation, and strategy firm based in Denver, Colorado. To continue reading this content, please enable ...