For too long, customer success has been viewed as a role for individuals with excellent people skills or a background in traditional account management. While these traits are valuable, they represent ...

MORRISTOWN, N.J., Aug. 19, 2025 /PRNewswire/ -- Breach Secure Now (BSN) today announced the release of From Prompt to Profit: The MSP Playbook for AI-Driven Client Success, a groundbreaking playbook ...

What every tech marketer can learn from Salesforce.

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...

Angela Palo is COO of Pinnacle Financial Services, a leading National Medicare Brokerage, and member of the NABIP Medicare FMO Council. The insurance and Medicare sales industry is at a crossroads.

Continuous digital connection has fundamentally transformed the entire customer relationship lifecycle, from sales and marketing through to customer service and renewal. In place of the sporadic sales ...

The relatively new business function known as Customer Success started out as a support function, but it's now evolving into a key tool for maintaining and expanding revenue. That's the view of ...