Yesterday, Hair Balls coughed up a horror story involving a not-very-awesome customer service experience at the hands of Comcast. So did the readers in the comments section of the blog as well as on ...

HUDSON — Once it’s operational, Comcast’s new customer support center in Hudson is expected to bring 100 new jobs to the region by year’s end, the company said Monday. During a press conference at the ...

Dealing with internet service providers' customer support is a nightmare, especially when it comes to big corporations. But what if you didn't ever have to fight with a customer representative again?

Comcast used to be a joke. One of those bitter jokes shared by strangers sitting around a bar, wondering why the world won't ever change for the better. Its customer service was reputed to be the ...

Christopher Elliott, the journalist who broke the story about the Comcast-"A**hole Brown" customer service debacle, writes that more customers are coming forth with similar stories. On his blog ...

The concept is simple enough. Customers of one Comcast (NASDAQ: CMCSA) service are the company's top prospects for another Comcast service. The organization can even afford to offer price breaks to ...

When Badr's grandparents moved from one house to another in April 2018, they had one simple request for Comcast—they wanted the cable company to transfer their Internet-only plan to the new address, ...