So RBS and Nat West have been fined £2.8 million for mishandling customer complaints. This may not come as a surprise to any of the customers who complained but does prompt the obvious question – why ...

On February 27, 2024, the California Department of Financial Protection and Innovation (the Department) entered into a public consent order with a company that provides consumer financial services to ...

Customer complaints are an unfortunate reality no matter what type of business you operate. Dealing with angry or upset customers can be difficult, particularly if your staff has never been given a ...

One of the most unpleasant parts of any contracting job or business is dealing with complaints. Rather than treating them as an ugly necessity, there are many ways to minimize the confrontation and ...

Residents in Huntsville can gain insight into police complaint handling at a public forum by the Huntsville Police Citizens ...

Part of the cost of doing business is losing customers. In some cases, there may not be anything a small business can do to retain the customer, as his needs may have changed. However, if there is a ...

Each year, defective, faulty, or misused food products cause severe injuries to customers. In some cases, these mishaps also result in product recalls, negative publicity, and a loss of customer ...

Explore the challenges of AI-driven complaint handling and UGC equity regulations in Indian higher education for effective ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. As a result of the review, five banks are undertaking major changes to ...

UK telecoms companies have demonstrated a significant improvement in their complaint handling, according to a new report from the industry regulator, Ofcom. The research compares customer service ...

But Secretary for Health Lo Chung-mau warns against 'arbitrarily' adding non-professional members to watchdog Hong Kong's health minister is seeking to amend legislation to reform and speed up the ...