Technology is ubiquitous, as is the need for the experiences it enables. Consider how many devices people use every day. You probably have a laptop and a phone, maybe also a tablet and a smartwatch, ...

Consistency is at the heart of successful businesses that place customer satisfaction as a priority. Consumers expect a consistent experience across all brand interactions, whether online, in-store or ...

Consistency is one of those characteristic beloved of figures of authority such as parents and teachers. Apparently, it's also something that middleware companies like, despite the fact that ...

Where one business finds success in running retail stores, another excels in managing within the e-commerce space. While it has become increasingly common and necessary for a business to have both a ...

How to make sure that doesn’t happen. One thing all successful quick-service restaurants have in common is consistency. As consumers become increasingly conscious of where they spend their money, they ...

Technology has forever changed how we communicate, connect, and collaborate. For consumers, it has evolved expectations of their interactions with brands they support. They want companies to ...

The customer experience now encompasses the physical and digital environments interchangeably, but many brands' online and offline customer experience (CX) strategies operate in silos, leading to ...

Today, consumers shop in multiple channels, and back-to-school is no exception. Nearly 100% shop online at major retailer ecommerce sites and marketplaces. Over 90% use retailer or marketplace apps.