5 Chatbot Call Center Examples +3 Times You Need a Human Your email has been sent A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire. See ...

How often do you call a customer service hotline and feel like the agent on the other end is on a completely different planet? Maybe they were robotically reading from a script or seemed more annoyed ...

It's often easier to explain what a call center does than to try to define it. Sometimes it's good to return to first principles to remind ourselves that we're all part of the same team. I know, this ...

AI automation has already shown its value for standardized, high-volume processes. Now, genAI and agentic AI can deliver humanlike service in less standardized interactions.

While call centers are critical to consumer businesses, many organizations still perceive them as cost centers. They have to dedicate a part of their call center budget toward non-revenue-generating ...

The Microsoft Dynamics 365 Contact Center could stand out as a pivotal advancement set to redefine how businesses interact with their customers. Now widely available, this Contact Center as a Service ...