Key insights: Pushback on fees, BNPL and new technology are shifting how consumers shop and make payments. What's at stake: Swipe fees for credit cards and debit cards totaled $187.2 billion in 2024, ...

You finally shipped something people want. A few users are converting. Revenue exists, technically. But every time someone ...

The pizza chain is suffering from an alarming trend in the fast-food industry. Domino’s Pizza (DPZ) , which has over 6,000 locations in the U.S., is sounding alarm bells on a startling change in ...

AI, trust, wellness, value, authenticity and proof-led sustainability with real-world examples and brand action ...

It’s increasingly challenging for small businesses to keep up with consumer demands. Pre- and post-pandemic habits have merged, creating new consumer behaviors. I hesitate to call it “the new normal” ...

Credit card marketing used to revolve around people who carried balances and paid late. Now, the industry is quietly zeroing in on a different profit center: customers who spend heavily, pay early and ...

TROY, Mich.: 29 Feb. 2024 — Although the rapid rise of Buy Now Pay Later (BNPL) services has been accompanied by a growing chorus of concern about runaway consumer debt, the customers who are using ...

In 2014, Experian Marketing Services released research identifying six distinct deal-seeking consumer segments. The ...

Not all unethical customer behavior is equal. An interesting question then arises of how to distinguish between different types of unethical customer behavior, consider its consequences, and responses ...