Comcast Announces Partnership With Connect Direct, A Subsidiary of Communication Service for the Deaf, to Help Close the Digital Divide Since 2011, Comcast’s Internet Essentials Program Has Connected ...

What is a loyalty program? It’s a program designed to get customers to come back. That’s different than true customer loyalty, but it’s a pretty darn good start. In our 2024 State of Customer Service ...

How do we get our employees to engage in a customer service program? Recently I asked subscribers to my newsletter (The Shepard Letter) to send in their most important customer service questions. A ...

– Sunovion’s patient support program is recognized four years in a row by J.D. Power for providing an outstanding customer service experience – MARLBOROUGH, Mass.--(BUSINESS WIRE)--Sunovion ...

GRAND RAPIDS, Mich., May 6, 2025 /CNW/ -- Ascential Technologies announced today the launch of Ascential Care, a broader, globally responsive and agile customer service platform designed to further ...

Certified Customer Service Program for Outsourcers provides independent validation that a customer service organization consistently delivers high‑quality, customer‑centric experiences across assisted ...

Financial management software provider BlackLine Systems has added a new customer service offering to help maximize use of its Financial Close Software Suite. Processing Content Known as the White ...

Have you ever had a bad call with a company’s customer service rep, and upon hanging up, vowed you’d avoid their product at all costs going forward? My guess is the answer is a resounding yes. Poor ...

PHILADELPHIA--(BUSINESS WIRE)--Comcast and Connect Direct, a subsidiary of Communication Service for the Deaf (CSD), today launched customer service support via American Sign Language (ASL) for ...