Quality assurance (QA) refers to the agent and call center support provided to customers before, during, and after they purchase and use a company's products or services. Call centers use their QA ...

As consumers, we’re used to being asked to rate our customer service experiences. Just think of the last time you called your internet provider when your connection went out or a delivery company to ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...