Businesses seeking to improve the customer experience often build customer journey maps—a visual representation of the various interactions a buyer has with a business. Building that map from the ...

While most professionals would agree with the complaint that they have “too many meetings,” perhaps the real issue is that such meetings may not be particularly helpful, productive or insightful. For ...

Stakeholders: Yes, the same concept that people sometimes talk about excessively in board meetings to mean a generic group of “something.” The truth is that being specific about who they are will ...

project management tool used to identify the project's stakeholders, issues they care about and how they will be impacted by the project. Creating a stakeholder analysis will outline the essential ...