When email started to gain widespread adoption 15 years ago, the idea of delivering account statements or status updates via email seemed absurd to the majority of consumers. Was it secure? Was it ...

Get the latest federal technology news delivered to your inbox. For decades now, the trend in business is toward informality. We refer to bosses by their first names, casual Friday is also observed ...

A recent study from the Harvard Kennedy School at Harvard University — called The Formality Effect — is providing a new perspective on effective government communications. The main finding is that ...

Elizabeth Linos is a colleague of mine at the Kennedy School who has a great record of scholarly publications in leading academic journals in public administration and also an off-the-charts interest ...

When managing a team, good communication skills are vital. In fact, good communication is central to most of the important functions a manager performs—monitoring progress, receiving early warning of ...

For decades now, the trend in business is toward informality. We refer to bosses by their first names, casual Friday is also observed Monday through Thursday, and rigid rows of cubicles have been ...