Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team challenges - to boost agent engagement in training, accelerate skill adoption, ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Recent events surrounding Covid-19 have forced companies to initiate a remote workforce and ...

I conclude my four-part series on ethics and compliance training today by looking where effective training is going. One of the criticisms leveled by L. V. Anderson, in her Slate article, entitled ...

Most manufacturers are now looking at a workforce that is 35% Millennials—the generation born between 1981 and 1996. According to Pew Research Center, Millennials became the largest generational group ...

Forbes contributors publish independent expert analyses and insights. I write about the broad intersection of data and society. The AI revolution has been built upon centralized warehouses of data, ...

Since 2017, each April 21st we mark World Creativity and Innovation Day. It’s a day dedicated to celebrating creative and innovative thinking, but it doesn’t mean it has to be limited to the creative ...

LONDON--(BUSINESS WIRE)--Technavio analysts forecast the global gamification market in the corporate training sector to register a CAGR of close to 10% during the period 2018-2022, according to their ...

Gamification is a way to reward people for exhibiting a desired behavior. It is not merely creating a game for people to play, nor making training a game. As Pokemon Go turns a year old, here are some ...

Opinions expressed by Entrepreneur contributors are their own. As an e-learning expert and former trainer, I hear this all the time from people: “Do you really think that corporate training can be … ...