New research shows HR trusts only 35% of managers to handle difficult conversations alone, and why avoidance, burnout, and ...

In business, leadership, and personal relationships, the ability to manage difficult conversations is a critical skill. Whether it is addressing underperformance, negotiating a contract, delivering ...

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Passive leadership is more common than many managers realize—and it can quietly undermine engagement and performance. Here’s how to spot the signs and fix it.

When the world of work turned upside down in 2020, we quickly adapted to Zoom calls, Slack threads and digital whiteboards. At first, this newfound flexibility felt liberating. But as we settle into a ...

I have been working in campus law enforcement for over 40 years; 35 of them as a supervisor or director. When it comes to addressing personnel issues, I have a lot of experience. Managing people is, ...

These individuals can turn any difficult conversation into a productive one. Most unlucky people have found themselves thrust into difficult conversations at some point in their lives. Whether it's a ...

Once an educator has reflected on their own values, the other three modules are designed to help visitors learn how to ...

One mayor barrier to success in business and happiness in life is our inclination to avoid conflict—which often means to avoid having a difficult conversation. Learning how to have difficult ...

Most of us don’t enjoy having difficult conversations, period — but when they involve someone from our own culture, we can usually rely on some basic shared assumptions about what the interaction ...