"Personalized" by Mark Abraham and David Edelman is a crucial read for CMOs and all other C-suite leaders aiming to integrate AI into their customer experience, as well as CDAOs and CIOs who want to ...

As businesses customize their offerings using data, customers are becoming more concerned about the management and security of their personal information. Personalization enhances customer engagement, ...

Today's connected customers expect a personalized experience when using a call center to resolve their contact reason on the first contact. Furthermore, SQM Group's research shows that "76% of ...

Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. The pace of technological innovation has significantly raised ...

A shortage of healthcare providers (HCPs) and an increased customer and physician demand for information related to conditions, treatments and products has significantly changed the healthcare market ...

PALO ALTO, Calif.--(BUSINESS WIRE)--Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced ...

In a global marketplace, there is an increasing need for a local feel. Customers want to connect with people and purpose, not faceless corporations. Because of this, franchises face the unique ...

With a partner agency, Amazon Fresh incorporated a CXO strategy and tools to produce generative AI-powered on-brand campaign visuals that repurpose existing assets to deliver visuals faster and with ...

Welcome to Number of the Month, where we dig deeper into the research and data that's shaping the communications technology industry. This month, we look at a report from customer engagement and data ...

Talkdesk AI Rewriter allows agents to instantly rewrite text in a professional, friendly, or empathetic tone to match a customer’s sentiment or mood. Talkdesk AI Translator automates text translation ...

Personalized dining experiences mean something different for every restaurant, but it all starts with the right technology ...