Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

In the professional world, difficult conversations are inevitable. Whether it's delivering a negative performance review or discussing a potential layoff, the way these conversations are handled can ...

Managers and employees need to have meaningful conversations. In professional collaborations, the reluctance to engage in challenging conversations can unravel the threads that bind a team together.

Quick! What’s one thing that everybody tries to avoid even when it’s absolutely necessary? That is, besides getting a root canal? It’s initiating a difficult conversation with one's partner. Starting ...