Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The year 2020 showed the laggards what the leading edge of digital transformation already ...

Managers generally don't get to refuse ownership of a process. As process owners they generally do get authority over the process design. Our internal help desk has a manager who is currently trying ...

Every company has issues — things that go bump in the night. When mistakes happen (both system and human), people tend to want to play the blame game. This is because, as a business grows, more people ...