Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...

Prior to COVID-19, the world was continuing a massive business transformation, illustrated by the rapid innovation of mega-scale internet businesses like Amazon Prime, Twitter, Uber, Netflix, Xbox and ...

The pandemic taught us all how to work differently. This includes call centers, which have had to adapt to managing agents from afar. The change in the work environment requires new behavior, ...

One of the biggest impressions the COVID-19 pandemic left on the world was the change to the traditional workplace setup. Remote work is becoming commonplace in many industries, and an Upwork study ...