What’s in a Service Management Plan? Your email has been sent When should a SMP be drafted? Term for a Service Management Plan Typical content of a Service Management Plan Signatories and sign-offs ...

After a rollercoaster ride in IT investment over the past few years, many organisations are beginning to look at how they use information technology in a more strategic manner. Most critical business ...

IBM Tivoli remains one of the leading management software makers though lately Big Blue has been doing less incremental product announcements and more deep work on a broad IT service management ...

BMC detailed its Business Service Management strategy in early April, a strategy to which its recent acquisitions of Remedy and IT Masters are critical. Then at BMC’s annual analyst event in late May, ...