AudioCodes Voca CIC is selected by 16 CX industry experts to win the CX Award 2024 for Best Microsoft Teams Contact Center Solution Judges were impressed with Voca CIC's unwavering reliability to ...

The winning deployment at the University of Central Florida consolidated 40+ contact center desks and 400 agents into a single Microsoft Teams-based multi-tenant contact center supporting 70,000 ...

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The New Omnichannel Experience Will Support Email and Webchat in a One-screen Microsoft Teams Contact Center Built in Azure Enterprises using Voca CIC's omnichannel experience can now offer a ...

HERZLIYA, Israel, Oct. 23, 2019 /PRNewswire/ -- Voca.ai, the award-winning provider of human artificial intelligence (AI) virtual agents, today announced new funding from American Express Ventures, ...

AudioCodes (AUDC), a leading vendor of advanced communications software, products, and productivity solutions for the digital workplace and customer experience, today announced that its Voca ...

AudioCodes Voca Conversational Interaction Center (CIC) has been Certified for Microsoft Teams for its Microsoft Teams Unify integration, natively extending Teams Phone capabilities into its contact ...