I would be happy if I never had to type on a keyboard again. It’s not possible today by a long shot, but there are signs that this future scenario could take place. I could have never imagined using ...

The Internal Revenue Service, facing criticism over long hold times and disconnects when taxpayers try to reach its offices, is adding more options for callers to reach automated voice bots that can ...

AI-powered voice bots are gaining steam among fast-food chains. White Castle is rolling out SoundHound's bots to 100 drive-thru lanes by the end of 2024. Here are 8 fast-food chains adding drive-thru ...

Every time a massive data breach makes the news, we remind you about the best practices you need to employ to protect your online properties. You should never use ...

The IRS has added to the repertoire of its telephone-answering “voice bots” the ability to manage taxpayers’ requests to establish or change a tax payment plan. In a news release and conference call ...

Dunkin’ Donuts is the latest restaurant company to introduce voice-activated ordering, announcing its integration with Amazon’s Alexa in late August. Dunkin’s platform allows DD Perks loyalty members ...

If your target market has 22 official languages and its people speak in over 19,000 dialects, does it make sense to offer a text-only AI chatbot that can function best in a couple languages? That’s ...

IBM and Oracle both forecast that by 2020, 80% of interaction between businesses and users will be automated. Although that prediction may be a bit too optimistic, Robotic Process Automation (RPA) is ...