AI bubble bursting? Salesforce execs admit trust issues after laying off 4,000 techies, now scaling back use of AI models

Salesforce is reducing its reliance on generative AI. The company faced reliability problems with large language models.
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Salesforce scales back use of AI models over reliability concerns

Salesforce is cutting jobs and reducing its reliance on large language models due to trust issues in generative AI, shifting ...

After laying off 4,000 employees and automating with AI agents, Salesforce executives admit: We were more confident about...

Sanjna Parulekar, Senior Vice President of Product Marketing, acknowledged that trust in AI models has declined over the past ...
The Information

Salesforce Executives Say Trust in Large Language Models Has Declined

Over the past year, Salesforce CEO Marc Benioff has touted his company’s main AI product, Agentforce, as a money saver for ...

AI's reality check: Salesforce's pivot and India's hybrid supremacy

Salesforce's candor validates India's prescience: regulated hybrids unlock Viksit Bharat. By 2035, $2 trillion economic ...

Salesforce says AI needs real data and rules to run businesses, LLMs alone are not reliable enough at scale

Salesforce is rethinking its heavy reliance on large language models. Executives say trust in generative AI has declined after real-world reliability issues, pushing the company toward more ...